When calling and taking to an agent (don't remember name, it was a female if it helps to identify the person) I specifically asked about the 22.5k service. I was told it's the same thing as a normal oil change. When I arrived, the guy who assisted me said +80 for cabin air filter, +40 for engine air filter... Annoyed with inconsistent information, I opted only for the oil change. The agent over the phone also stated that you all prefer customers don't use online scheduling since it's incorrect and you all cannot personalize. Seems odd to me that convenience is created but then downplayed by your employees.
I was dropped off and picked up by a very courteous driver and the service consultant was very professional on this service visit, however on my service before this visit when my bill was over $1000, I asked someone to please see that my very, very dirty driver floor mat is cleaned, at that that time my hoses were disconnected due to the frozen temperatures, and I had no way of doing this. This was not done. Other than that the service was first class.