I was hesitant to reply as I don’t like to be negative. My service rep Jason did not got to all problems with my vehicle. Ordered the wrong part, a simple volume knob. Did not install it. Gave it to me. When I brought it back in 10 minutes he actually belched out load and acted like it was a burden. I have issues with the last visit as well. This was the third or fourth time addressing the same issue and the ended up damaging my bumper and replacing it. They left some parts loose and did not replace the light covers on my bumper and said they were like that when I brought it in. Not the case. I have purchased several vehicles from this dealership who have new owners now. Used to get great service. Not happy at all.
It was terrible. Went in for maintenance on my 2017 Buick Encore & drove out in a 2019 Chevrolet Equinox. The service department has taken care of my cars for many years & the sales department personnel are friendly & helpful without being pushy.
EXCELLENT AND VERY KIND RESPONSE FROM ALL THE STAFF......MOST HELPFUL AS GARY DROVE ME TO THE LOCAL WOODS.....SAW A CUP HOLDER HE WAS USING IN HIS BUICK AND HE TOLD ME THE SHOP HAD THEM FOR SALE...WHEN I RETURNED I BOUGHT ONE AND REALLY LIKE IT. THE ENTIRE STAFF IN THE SERVICE DEPARTMENT ARE MOST HELPFUL SHOWING EXCELLENT LEADERSHIP FROM MIKE BOWTHORPE WHO IS RIGHT ON TOP OF EVERYTHING THAT IS HAPPENING IN THE DEPARTMENT. THE ENTIRE SERVICE STAFF TAKES CARE TO ANSWER QUESTION AND EXTEND KINDNESS TO EACH CUSTOMER.
I had my oil changed and was informed my battery failed a test and might need a new battery. Since the car was running good I was told to bring it back for testing when it gets close to the mileage. I received a email from NW the my battery was in the red. I made a appointment, and was re-tested said it was fully charged, tech my of had the key turned when he test the battery. For a false test result